FAQ

Here at Details Cleaning, we’re committed to providing exceptional service and ensuring your satisfaction. If you have any questions, chances are you’ll find the answer below!

1. What areas do you service?

We proudly serve Martha’s Vineyard, including Oak Bluffs, Vineyard Haven, Edgartown, Chappaquiddick, West Tisbury, Chilmark, Menemsha, and Aquinnah. We also offer services in the Boston area.

2. What types of cleaning services do you offer?

We offer a wide variety of cleaning services, including:

Residential Cleaning
Commercial Cleaning
Luxury Cleaning
Post-Construction Cleaning
Seasonal & Spring Cleaning
Vacation & Rental Property Cleaning
Silverware & Crystal Cleaning

3. Are your cleaning products eco-friendly?

Yes! We prioritize your health and the environment. We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment.

4. Do I need to be home during the cleaning?

No, you don’t need to be home during the cleaning. We can arrange a time to clean when it’s most convenient for you. Our team is trustworthy, professional, and fully insured.

5. How do I schedule a cleaning service?

Scheduling is simple! You can contact us via phone, email, or fill out our online form to schedule your cleaning. We’ll work with you to find a time that fits your schedule.

6. How much does your cleaning service cost?

The cost of our services varies based on the size of the property, the type of cleaning needed, and other specific factors. We offer free personalized quotes based on your cleaning requirements. Reach out to us for more details!

7. Can I request special services, like laundry or deep cleaning of certain areas?

Absolutely! We offer additional services like laundry, linen changes, ironing, grill cleaning, and deep cleaning of specific areas. Let us know your requirements when you schedule your service, and we’ll customize a plan that meets your needs.

8. Are your cleaning professionals background checked?

Yes, all of our cleaning professionals are carefully vetted and background checked for your peace of mind. We prioritize trust and reliability.

9. What should I do before the cleaning team arrives?

We ask that you clear away any personal items, valuables, or fragile objects before our team arrives. This helps us focus on cleaning without distractions. Otherwise, we’ll take care of the rest!

10. What if I’m not satisfied with the cleaning service?

Your satisfaction is our top priority. If you’re not happy with any aspect of our service, please contact us immediately, and we’ll make it right. We offer a 100% satisfaction guarantee for all our services.